Public Sector
134
Procurement and Logistics
340
HSE Management
69
Operations Readiness and Assurance
68
Data Management and Business Intelligence
25
Short Masters
2
Corporate Finance
229
IT Management and Cyber Security
336
Banking, Insurance and Financial Services
156
Communication and Writing Skills
29
AI in Customer Service
6
Commercial Law
12
Planning and Strategy Management
220
Women Only Courses
Contracts and Tendering
186
Administration and Secretarial
149
Interpersonal Skills and Self Development
53
Hands-on Automation and Process Control
10
Education Management Courses
12
Marketing and Sales
163
AI in Strategic Planning
14
Energy Sector
50
Business Continuity and Crisis Management
6
Security Management
16
Customer Service
49
Maintenance and Engineering
213
Operational Quality
128
Graphics & Design Skills Courses
17
Tourism Management
164
Sustainability
155
Workforce and HR
263
Public Relations
213
Transportation Management and Aviation
88
Project Management
182
Engineering and Instrumentation
37
AI in Administrative & Secretariat
12
Auditing and Governance, Risk and Compliance
266
Organisational Leadership
412
Healthcare and Pharmaceutical Management
258
Construction Management
109
Digital Innovation and Transformation
17
Financial Technology (FinTech)
4
For most people a conflict is something to avoid at all costs. Therefore, they tend to distance themselves from situations where they ought to be taking control, instead of backing away from important issues.
The fact is that conflict is a normal part of life, and the ability to resolve conflicts effectively is a crucial skill for everyone to possess.
In this course we will learn and implement ways to use assertiveness and adaptability skills to manage and resolve conflicts in general and at the workplace. By doing so, you will improve your teams’ performance and develop a work environment conducive to goal attainment.
The course uses a mix of interactive techniques such as team exercises, case studies, individual exercises, as well as role plays (rehearsed and impromptu), videos and group feedback.
By the end of the course, participants will be able to:
Individuals, business professionals, and employees who want to enhance their personal, professional, and organizational performance through implementing effective resolutions to various conflicts.
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