- 11 - 15 Oct, 2026
- English
Secret Shopping means the process of substantive review and evaluation of services, procedures, periodic and confidentiality of the level of performance of the staff within the organizations covered in the study. where a secret shopper is sending acting a different role to what is, in fact, it can be a hidden shopper ordinary citizen the evaluation through the representation of the role of the beneficiary of services and thus evaluate services from a customer perspective.
shopper Passing many stages that are closely linked to the task goal and the officials within the ministry as well as in the departments he would like to investigate the work being there. this task is done by the ministries, or the companies.
By the end of the course, participants will be able to:
Who should attend?
How attendees will benefit?
After completion of the programme, delegates will :
Secret Shopping means the process of substantive review and evaluation of services, procedures, periodic and confidentiality of the level of performance of the staff within the organizations covered in the study. where a secret shopper is sending acting a different role to what is, in fact, it can be a hidden shopper ordinary citizen the evaluation through the representation of the role of the beneficiary of services and thus evaluate services from a customer perspective.
shopper Passing many stages that are closely linked to the task goal and the officials within the ministry as well as in the departments he would like to investigate the work being there. this task is done by the ministries, or the companies.
By the end of the course, participants will be able to:
Who should attend?
How attendees will benefit?
After completion of the programme, delegates will :
Give us your details and we’ll call you!
Course :
Title :
Gulf Training Institute
+971 52 169 4077 gulf-institute.com training@gulf-institute.com
Government and Public Sector Procurement and Supply Chain Management Health, Safety and Environment Operations Readiness and Assurance Data Management and Business Intelligence Short Masters Accounting and Finance IT Management and Cyber Security
Abu Dhabi Al Ain Al Khobar Amsterdam Athens Baku Bangkok Barcelona Cairo Casablanca
Face to Face Training Online Training In House Training Course Finder Contact Us Articles Site Map
Gulf Training Institute
+971 52 169 4077 gulf-institute.com training@gulf-institute.com
Government and Public Sector Procurement and Supply Chain Management Health, Safety and Environment Operations Readiness and Assurance Data Management and Business Intelligence Short Masters Accounting and Finance IT Management and Cyber Security
Abu Dhabi Al Ain Al Khobar Amsterdam Athens Baku Bangkok Barcelona Cairo Casablanca
Face to Face Training Online Training In House Training Course Finder Contact Us Articles Site Map
© 2026 Gulf Training Institute. All rights reserved.