Public Sector
134
Procurement and Logistics
340
HSE Management
69
Operations Readiness and Assurance
68
Data Management and Business Intelligence
25
Short Masters
2
Corporate Finance
229
IT Management and Cyber Security
336
Banking, Insurance and Financial Services
156
Communication and Writing Skills
29
AI in Customer Service
6
Commercial Law
12
Planning and Strategy Management
220
Women Only Courses
Contracts and Tendering
186
Administration and Secretarial
149
Interpersonal Skills and Self Development
53
Hands-on Automation and Process Control
10
Education Management Courses
12
Marketing and Sales
163
AI in Strategic Planning
14
Energy Sector
50
Business Continuity and Crisis Management
6
Security Management
16
Customer Service
49
Maintenance and Engineering
213
Operational Quality
128
Graphics & Design Skills Courses
17
Tourism Management
164
Sustainability
155
Workforce and HR
263
Public Relations
213
Transportation Management and Aviation
88
Project Management
182
Engineering and Instrumentation
37
AI in Administrative & Secretariat
12
Auditing and Governance, Risk and Compliance
266
Organisational Leadership
412
Healthcare and Pharmaceutical Management
258
Construction Management
109
Digital Innovation and Transformation
17
Financial Technology (FinTech)
4
This course provides this course in “Financial Consumer Protection and Financial Inclusion” which provides a comprehensive overview of the principles, strategies, and tools that support financial consumer protection and inclusion. Through practical examples and global case studies, participants will explore the link between financial well-being, regulation, market conduct, and inclusive finance.
By the end of the course, participants will be able to:
Who should attend?
· Financial regulators and central bank staff
· Policymakers and government officials
· Microfinance and banking professionals
· NGO and civil society representatives in financial inclusion
· Consumer protection advocates
· Academics and students in economics, law, and public policy
· Fintech and digital finance service providers
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
· Explain key concepts of financial consumer protection and inclusion.
· Identify the main regulatory frameworks and principles guiding FCP and FI.
· Evaluate financial products and services from a consumer protection perspective.
· Recognize the challenges facing underserved populations in accessing finance.
· Develop strategies for responsible financial innovation and digital inclusion.
· Assess consumer risks and recommend appropriate redress mechanisms.
· Design national or institutional financial inclusion action plans.
· Monitor, evaluate, and improve financial consumer protection systems.
Foundations of Financial Consumer Protection and Inclusion
o Definitions and core principles
o The business case for consumer protection
o The inclusion-protection nexus
o Overview of global initiatives (G20, World Bank, OECD)
Legal and Regulatory Frameworks
o International best practices (G20, OECD, Basel)
o Role of central banks and regulators
o Market conduct regulation vs prudential regulation
o Laws protecting vulnerable consumers
Consumer Rights and Market Conduct
o Consumer rights (choice, information, redress)
o Common misconduct (mis-selling, overcharging)
o Financial literacy and informed decision-making
o Responsibilities of financial service providers
Inclusive Financial Systems and Access
o Barriers to financial inclusion (geographic, gender, income)
o Financial infrastructure and ID systems
o National financial inclusion strategies
o Social and economic impact of financial inclusion
Financial Products and Risk Disclosure
o Common products (loans, savings, insurance, payments)
o Fair pricing and disclosure requirements
o Suitability and affordability assessments
o Evaluating product safety and transparency
Technology, Innovation, and Digital Inclusion
o Role of fintech in advancing inclusion
o Mobile money and digital wallets
o Risks in digital financial services
o Data privacy, cybersecurity, and digital identity
Grievance Redress and Dispute Resolution
o Complaint mechanisms: internal and external
o Financial Ombudsman schemes
o Alternative Dispute Resolution (ADR) tools
o Accessibility and effectiveness of redress systems
Consumer Empowerment and Education
o National strategies for financial literacy
o Tools for behavioral change and informed choices
o Targeted education for youth, women, and MSMEs
o Role of civil society and consumer advocacy groups
Monitoring, Evaluation, and Policy Design
o Measuring inclusion and protection (Findex, IMF indicators)
o Developing key performance indicators (KPIs)
o Impact assessment of inclusion policies
o Designing policies based on evidence and feedback
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