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Most managers know, regardless of their levels of experience, that the people-performance issues are the greatest challenges of their jobs. The secret to success is to be able to multiply your effectiveness through others. This course is for professionals who are interested in advancing their supervisory and managerial capabilities using coaching and mentoring skills. The course introduces the core skills and qualifications required to become an ideal coach or mentor, and it describes how the coaching and mentoring processes really work.
In this course, participants will be engaged in extensive role-plays to help them develop their coaching and mentoring skills. Participants will also conduct mini presentations in front of the groups to demonstrate and share their understanding of the course's material. Individual and group activities will also be used to solve exercises and cases and participants will have the opportunity to assess their personal coaching and mentoring styles using a set of effective self- assessment tools.
By the end of the course, participants will be able to:
Managers and supervisors whose responsibilities require coaching and mentoring others with the aim to help them achieve and exceed their performance targets.
The competencies targeted in this course are:
Types of coaching
Counseling-Coaching-Mentoring – A Continuum
Coaching, Counseling, Mentoring – Bridging Gaps
Formal and Informal coaching
Bossing vs. coaching
Importance of coaching
Competencies and the personality iceberg
Behavioral vs. performance indicators
Applications of coaching in the workplace
The benefit of coaching
Why coaching fails?
Operational and organizational barriers
Why managers do not coach?
Coaching mistakes to avoid
Characteristics of an ideal coach
How a good coach is described
7 masterful coaching personality traits
Myths and realities
Coaching styles: What kind of a coach are you?
Seven communication principles for coaching
Gather good information with EARS
Good habits of effective listeners
Elements of a good coaching session
Pre-coaching checklist
Coaching strategies and approaches
Five steps of coaching
Coaching models: TGROW and SURE
SWOT analysis in Coaching
The coaching wheel – selected managerial competencies
BEST – Preview and review coaching
Asking the right questions in coaching
Coaching approaches for different behavioral styles (DiSC)
Arranging the room for coaching
Running the coaching session
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